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Frequently Asked Questions

Quick answers to everything you need to know about Ebistarz WiFi and charging services. Can't find what you're looking for? Just chat with us.

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It's super simple! Turn on your device's WiFi, select "Ebistarz WiFi" from the list of available networks, open your browser, and enter the login credentials we send you after payment. You'll be online in seconds. 💡 Tip: Make sure your device's WiFi is turned on, and you're within range of our network in Rumukwurushi.
Your account is activated automatically within 2 minutes of payment confirmation. As soon as your payment goes through, you'll receive your login details instantly via WhatsApp or email — no waiting around, no manual approval needed. ⚡ Most customers are browsing within 60 seconds of paying!
No problem at all — it happens! Simply contact us on WhatsApp at 0803 794 4798 and we'll reset your credentials immediately, free of charge. 💬 Save our WhatsApp number so you can reach us quickly if this happens.
You stay connected! Our entire system runs on solar power with battery backup, which means we continue working even during PHCN outages. While other places shut down, Ebistarz keeps running — 24 hours a day, 7 days a week. ☀️ Rain or shine, NEPA or no NEPA — we've got you covered.
No! You don't need to buy any extra equipment at all. Just connect your phone, laptop, or tablet directly to the "Ebistarz WiFi" network using your device's built-in WiFi, enter your login details, and start browsing immediately. 📱💻 Works with any modern phone, laptop, tablet, or even smart TV.
We offer a satisfaction guarantee. If you experience issues with speed or connectivity, simply contact us and we'll resolve them within 1 hour. Whether it's a quick setting tweak, a device reset, or troubleshooting your connection — we're here to help until you're happy. 🤝 Your satisfaction is our top priority. No stories, no excuses.
Yes, you can — but please note that each account is limited to one device at a time. If you'd like to connect multiple devices at once, we recommend purchasing separate plans (or upgrading to the monthly plan, which allows a second device on request). 👫 Monthly subscribers can add a second device — just ask!
Yes. Full refunds are available if your account is not activated within 2 hours of payment, or in the case of accidental duplicate payments. Once your account has been activated and the service has been used, refunds are not available — but we'll always do our best to resolve any issues you encounter. 💰 Refunds are processed within 1–3 business days through Paystack.
We accept bank transfers, USSD, and card payments (Verve, Visa, Mastercard) via our secure Paystack payment gateway. You can also pay with cash at our physical location in Rumukwurushi. Choose whichever option is most convenient for you! 🔒 All online payments are secured by Paystack — we never see your card details.
We're easy to reach! You can contact us through any of these channels: 🕐 Support hours: 7am – 10pm daily on WhatsApp · WiFi runs 24/7
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